Eligibility

The University Libraries provide document delivery services to remote UTK students, faculty and staff as well as UT agricultural extension and research agents. To qualify for distance education services, you must live 40 or more miles from Knoxville. Students must be currently enrolled to access online resources and to use library services. Students enrolled only in independent study classes are not eligible for library services.

Distance Education services will be available to any enrolled student living off-campus within 40 miles of Knoxville AND who identifies as medically fragile or disabled. If you would like to request this service, please contact us at sharing@utk.edu. We do not need to know the nature of your need for this service, nor do we require documentation.

Registering for Delivery Service

To arrange for home delivery of books and other materials, you must be registered as distance education faculty/student/staff in the ILLiad system. To register as a distance education user, follow these steps:

• Important: If you were previously registered as a non-distance education user and will be at a remote location for an extended period of time (excluding breaks), please contact Resource Sharing at sharing@utk.edu to request a status change.

For all others:

• Go to the Resource Sharing web site.
• Enter your NetID and password to enter the ILLiad system.
• Provide your personal information.
• Choose the status that includes Distance Education in parentheses. If you do not qualify for this service, we will let you know.
• Choose YES for Electronic Delivery.
• Choose Distance Ed Delivery for both Preferred Paper Copy and Loan Delivery methods.
• Do not use a PO box for your address as items are delivered via FedEX and a signature is required.

How to Request Delivery of Materials

To request physical library materials, you must use ILLiad. You cannot use the “Request Physical Item” function in the catalog if you wish to have the material delivered to your home. Please use the “Request PDF Scan” to request chapters or articles from library held materials.

• Go to ILLiad and enter your netID and password.
• Choose the type of request you want to make using selections in the left hand column.
• Fill in as much information as you have about the item, and note any unusual circumstances in the notes field.

Delivery of Books and Articles

Whenever possible, journal articles will be delivered electronically through the ILLiad system. Books and other materials will be sent via FedEx. We will include a FedEx prepaid label to ship the material back to us.  Borrowers are responsible for lost/damaged materials.

Please call Resource Sharing with questions, (865) 974-4240 or sharing@utk.edu.

Contacting a Librarian

Librarians provide academic support for faculty, students, and staff by finding information and recommending strategies for using the libraries’ resources. Assistance is provided via phone, e-mail, and online chat. For in-depth research questions or to schedule an online consultation, contact the subject librarian in your discipline.

Proctoring Services

We are not able to provide proctoring services here at Hodges Library.