UT Libraries’ Framework for Lifelong Learning
- 2023: Advocacy, Influence, & Inspiring Others
- 2023: Leading Through Vision & Values
- 2022: Library Fundamentals
- 2021: Leveraging Diversity & Inclusion
- 2020: Communication & Customer Service
Leading Through Vision & Values
Definition
Establishing and communicating organizational vision and values as a means to positive change and results.
Examples
- vision & values communication
- relationship influence
- change management
- strategic planning
- building & leveraging trust
Advocacy, Influence, & Inspiring Others
Definition
Building support for ideas, proposals, and solutions; and influencing others to take action to advance mission, vision, and objectives.
Examples
- leveraging relationship & expert influence
- exercising discretion in using authority & role influence
- communicating vision & values
- creating a guiding coalition
- extolling value & partner preferences
- negotiation & compromise
Library Fundamentals
Definition
Knowledge of UT Libraries’ operations, services, and mission that are necessary for contributing to organizational objectives and serving our customers.
Examples
- knowledge of Libraries spaces & services
- knowledge of academic libraries & higher education
- being accessible to patrons & colleagues
Leveraging Diversity & Inclusion
Definition
Intentionally creating and sustaining inclusive environments, fostering partnerships, facilitating conversations, and modeling behaviors that promote and celebrate individual and collective achievement.
Examples
- inclusive access & service
- promoting individual differences
- adding inclusivity value to curriculum & pedagogy
- community outreach & underserved populations
- accessibility
- employee sourcing in underutilized talent pools
2020 Featured Competency
Communication & Customer Service
Definition
Effectively organizing and expressing ideas and information in a manner that is appropriate for the audience and that results in understanding and acceptance; demonstrating a personal commitment to monitoring, anticipating, and ultimately meeting the needs of our customers.
Examples
- oral & written communication
- active listening
- customer orientation
- customer value creation
- public speaking
- non-traditional communications
Focus Areas for 2020
By the end of the session, participants will be able to:
- Identify individual communication preferences with strengths and challenges.
- Understand how our communication preferences impact team communication.
- Articulate behaviors of effective communication.
- Apply effective communication behaviors that uphold our individual and team preferences.
By the end of the session, participants will be able to:
- Identify their style and skills for engaging in complex conversations with customers.
- Understand the impact of their style and skills in complex conversations with customers.
- Apply critical components of kind candor in complex conversations with customers.
By the end of the session, participants will be able to:
- Identify ways in communication be used to include or exclude individuals.
- Understand what communication and behaviors create an inclusive environment.
- Apply inclusive communication when interacting with team members and customers.
By the end of the session, participants will be able to:
- Identify the elements of active listening.
- Understand how active listening positively impacts communication.
- Articulate strategies to implement active listening during dynamic communication.
- Apply active listening behaviors and strategies when communicating with team members and customers.
Resources
- L&OD Learning Event: Communication Styles – Tuesday, January 21, 2020 & Thursday, February 13, 2020
- L&OD Learning Event: Inclusive Communication – Thursday, July 23, 2020
- L&OD Learning Event: Active Listening – Thursday, October 22, 2020
- LinkedIn Communication Trainings
- When Things Get Really Bad, Here’s The Leadership Skill You Need Most
- 6 Keys to Improving Your Team’s Customer Service Skills
- Ted Talks to Help You be a Better Listener
- Promoting Diversity: Why Inclusive Communication and Involvement Matter
- 11 Ways to Development a More Inclusive Communication Style at Work
- Why Inclusive Leaders Are Good for Organizations, and How to Become One
- 15 Email Etiquette Rules Every Professional Should Know
- Inclusive Communication Principles
- Ted Talk: 3 Ways to be a Better Ally in the Workplace
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Upcoming Events
More EventsNo upcoming events.