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Live Chat or Text Pendergrass

Starting in the spring 2016 semester, Pendergrass Library has launched a new chat system!  There are two ways to chat with Pendergrass: text us at (865) 320-9885, or visit the website at

1. Chat via Phone: Text (865) 320-9885

Simply text a question to (865) 320-9885, and a library staff member will respond as quickly as possible.  Expect an immediate response when the library is open and a staff member is available, and next-day response after the library is closed.

We recommend adding Pendergrass Library’s text number into your cell phone immediately, so it is easy to contact us when questions arise.

Visit to see when the library is open and closed during spring semester.

2. Chat Online: Visit

When the library is open and a staff member is available to chat, visit Pendergrass’ homepage at and click “Chat with us now” in the upper right:


A chat window will open prompting you to enter your question.  You may also enter your name, email address, or status (undergraduate, graduate, faculty, or alumni/visitor):


If the library is closed or a staff member is not available, you can still submit a question by clicking on the red button:


A chat window will open prompting you to submit a question via email or search the library’s Frequently Asked Questions.


Questions about the new chat system?

Call (865) 974-7338


Text (865) 320-9885

Live Chat at

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