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Electronic Resources Updates

Ad$pender – access restored- June 29, 2017

Dear Kantar Media Clients:
We are pleased to report that all Kantar Media applications are now accessible, including:
• Adscope
• Ad$pender
• DirectHEAT
• Evaliant
• MarketAdvisor/MagAdvisor
• ProMotion Plus
• Stradegy
Please note that ad creatives are currently not displaying, and you may experience some delays with system performance as well as with availability for this week’s data. Our teams are working to address these outstanding issues as quickly as they can.
Again, the suspension in service was due to precautionary efforts we chose to take following the massive global cyberattack earlier this week. It does not appear that Kantar Media systems were infected and our data was not compromised at any time. Our AdGooroo services are on a separate system and were not impacted by recent events.
Thanks again for your patience as we work through resolving these service issues. With our systems now restored, we are hard at work on processing this week’s data and will update you when we know more.

Ad$pender – update on status – Wed., June 28, 2017

Dear Kantar Media Client:
As discussed, we wanted to keep you updated on our efforts to restore service following the recent massive global cyberattack that has been reported in the news. We have no indication Kantar Media systems were infected, and no client or personal information was ever at risk. However, a number of our applications have been unavailable as we take appropriate precautionary measures. We are pleased to report that our DirectHEAT application is now back online. Note that creative views will not be initially available, and data is currently only provided through June 26. We will continue to keep you up to date as we restore service to additional applications.

Note: As of 9:50 this morning (6/28/17) we still cannot access the product. It may take time for the full roll out. (nb)

Ulrichsweb -System Down – Thursday, June 15, 2017

System downtime affecting Ulrich’s customers will be required for an estimated period of one hour starting Thursday, June 15 at 4:00 pm Eastern Daylight Time and will affect Ulrichsweb™, Ulrichsweb API, and Ulrich’s Serials Analysis System services.

During this time, you will be unable to make any administrative changes through the Client Center, and visitors to your Ulrichsweb web page will find a “service unavailable” message asking them to come back later. Ulrichsweb API requests will result in no data during this brief downtime.

Please note that other services, such as 360 Core and 360 Link, will have Ulrich’s integration features affected by this system downtime.

Emerald Insight Platform – Scheduled Maintenance – June 6, 2017

Emerald Insight platform is scheduled for maintenance on June 6, 2017 beginning at 4 am EST (8 am GMT) and lasting up to 12 hours.

During this time, the site will be placed into ‘read-only’ mode, making the following functionality unavailable for the duration of the upgrade:
• Activating access tokens
• Adding publications as favourites
• Alert subscriptions
• Any changes to ‘My Account’ and ‘Institutional Account’
• E-commerce
• Registration
• Search.

Should you access the website during this time, you will receive a notification that the site functionality is temporary unavailable within your browser. Please note that this may also affect some functionality on

Taylor & Francis Online – Schedule Downtime – Monday, May 22, 2017

Taylor & Francis Online: scheduled update

Please be advised that some features on Taylor & Francis Online will be unavailable on May 22nd, from 11:30 am EST to 2:30 pm EST <03.30am to 18.30pm GMT>. This is due to a scheduled update to the platform. The features which will be unavailable during this period are Your Account, search, payment options and informational pages. Articles will still be available to view or download.

Problem with e-resources in OneSearch


Update, 3/22/17 at 3:56pm: This issue has now been resolved.  You can now access e-resources via OneSearch on all browsers.  If you still see a malware attack error, please contact eproblems at utk dot edu immediately.

Thank you!


We are currently experiencing a problem with e-resources in OneSearch (Primo). The problem manifests itself as a security error in web browsers, warning users that has been compromised by attackers and that the site contains malware.  ExLibris is aware of the problem and treating it as a very high priority.  Many other institutions are also experiencing the problem.

The problem seems to exist in most web browsers, with the exception of IE (Internet Explorer).  If you encounter this problem, please try IE to see if it works for you.

Thanks for your patience – we will keep you updated.

The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.