Library Supervisor III (3rd Shift)
Department Public Services
Position Type Non-Exempt Staff
Apply for Position
Pay Grade 38

Description

This position assumes responsibility for managing library public services during the 3rd shift, Sunday-Thursday. This individual must have expertise in the operation of all areas of responsibility in order to maximize the efficiency of the team’s flexible staffing situation and get information to users in a timely manner. This position is accountable for ensuring that each employee under his/her supervision provides accurate and excellent customer service. This individual must communicate effectively with UT Police, OIT, Facilities, and UT faculty, staff, students, and the public. This person must work independently and with a high level of autonomy as the entire building is open during the 3rd shift. This includes a high level of decision making related to implementation and interpretation of library policies and procedures, including building security and student safety.

Responsibilities & Duties

Public Services:

  • Manage public services, security, building operations, and other departments and services as necessary on the 3rd shift.
  • Monitor operations within the building and make decisions as events occur.
  • Hire, supervise, and train staff and student employees.
    • Accountable for performance of all employees working front line and behind the scenes.
  • Interpret library and university policies, procedures and regulations to staff and patrons.
    • Mediate and resolve staff and patron conflicts.
  • Provide research assistance to queries in person, by phone, by email, or by the chat client.
  • Supervise activity regarding financial transactions between the Bursar’s Office and the Library

Communication/Planning:

  • Communicate with Community Service Officers (CSOs) and UT Police to provide adequate security for the building.
  • Communicate with Library Administration, Director, Information Services Managers, Facilities, and Library partners any information relating to 3rd shift services and occurrences.
  • Manage faculty study and graduate carrel assignments.
    • Communicate with patrons regarding Library Notices.
  • Plan and develop goals and objectives with the Director, 1st and 2nd shift managers, and other staff creating in the process new policies and procedures.

This position is required to report to their designated work location to ensure operation of essential campus functions or departments during an emergency, or when the University has suspended or delayed operations.

Required Qualifications

• Bachelor’s degree.
• Ability to work independently with very little or no supervision
• Ability to work in a changing environment and under pressure
• Ability to balance multiple tasks and set priorities independently
• Excellent decision-making skills
• Excellent oral, written, and interpersonal communication skills
• Experience with Windows-based computing and MS Office applications
• Good negotiation/mediation skills
• Supervisory experience
• Library experience or two years’ work experience with the public

Preferred Qualifications

• Knowledge and skills in information based technology related to research and student learning
• Knowledge of Library integrated systems – Ex Libris, Alma preferred

Application Procedures

A background check is required prior to hiring. In order to be considered for candidacy, you must submit a cover letter addressing the above qualifications and a current resume.

For assistance or questions about using the UT online application system, contact University of Tennessee Human Resources:

105 Student Services Building, Knoxville, TN 37996-0213
Office Hours are 8:00 a.m. to 5:00 p.m.
(865) 974-8847

Apply for Position

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations. In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University. Inquiries and charges of violation of Title VI (race, color, and national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN  37996-3560, telephone (865) 974-2498.  Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.

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