Pay Grade: 37
Hours: Sunday – Thursday, 2nd shift
This position is the 2nd shift supervisor of The Studio Media Production Lab. The person in this position is vested with supervisory and operational responsibilities including responsibility for a media lab, in-depth audio and video consulting services, and user instruction. The position supervises operations in The Studio, during the 2nd shift, including supervision of students working in the Studio. Provides basic troubleshooting for Studio computers and media source equipment. This position works closely with other library staff to provide instructional and creative services. Provides assistance and instruction to public and staff on educational uses and applications of multimedia computer equipment, software, and production processes. Provides direction of consulting desk services and the student employees who provide them. Advises team on service issues and recommends approaches for successful and innovative service delivery. Contributes to the mission of Learning, Research, and Engagement through special projects and interactions.
The person will be responsible for service operations in the delivery of Studio services, during the 2nd shift, and must assure that best practices in service delivery are consistently performed. The person in this position must hire, supervise, evaluate, and organize the work assignments of student library assistants deployed in front line operations. The person in this position will be accountable for ensuring that every student employed under his/her supervision perform these procedures and carry out policies in a standard and consistent manner. The person in this position must be prepared to work independently and with a high level of autonomy that does not require close supervision. This person’s supervisor, the Media Literacy Librarian, relies on the person in this position to focus on internal operations.
Responsibilities / Duties:
Media Consulting and Instruction:
- Provide training and point-of-use instruction to students, faculty, and staff for creation and productivity of multimedia projects in The Studio.
- At the consulting desk and through individualized consulting appointments, assist clients in planning projects and using specialized software and electronic collections.
- Provide formatting assistance with integration of images and media into theses and dissertations.
- Develop instructional materials to support media development.
- Work closely with Media Literacy Librarian to develop and design promotional materials including maintenance of web site.
Service Desk Supervision:
- Manage Studio service point during the 2nd shift. Hire, train, schedule, supervise, and evaluate student assistants for their work with media computer workstations and service at the desk.
- Maintain monthly statistics.
- Assist with outreach and marketing of services.
- Provide on-call assistance as needed for students working during periods alone.
- Provide first line of troubleshooting for hardware and software problems in Studio.
- As assigned, maintain computers and other media equipment.
Other Library Contributions:
- Provide referrals to and backup at other service counters and classrooms as needed.
- Participate in public programming and engagement initiatives.
- Represent The Studio as an active participant on library committees.
- Contribute to planning and other department efforts in meetings and as assigned.
- Associate’s Degree
- Demonstrated knowledge of computer applications for multimedia design and development, particularly through the use of industry-standard software tools for graphics design and video editing.
- Knowledge and familiarity with both Macintosh and Microsoft platforms.
- Ability to supervise and train student employees in a computer lab setting.
- Public service skills.
- Demonstrated interpersonal, communication, and problem solving skills.
- Ability to work well with a diverse clientele and colleagues in a unit undergoing rapid change.
- Experience in a public service environment.
- Experience with industry-standard media production software and processes.
- Bachelor’s Degree
- Demonstrated supervisory skills in an educational or lab environment.
- Supervision experience.
- Experience working in a library or educational computer lab.
A background check is required prior to hiring. In order to be considered for candidacy, you must submit a cover letter addressing the above qualifications and a current resume.
For assistance or questions about using the UT online application system contact UT Knoxville Human Resources:
105 Student Services Building
Knoxville, Tennessee 37996-0213
For more information about positions in the Libraries contact Library Administration & Human Resources, 865-974-6600.
EEO/AA Statement /Non-Discrimination Statement
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.