Pay Grade: 36
This position supports the University’s teaching, research, and learning goals by performing a variety of functions related to efficiently and timely ordering, renewing, processing, and maintaining print and electronic information resources. The employee holding this position will have responsibilities across the entire Acquisitions and Continuing Resources Department which provides access to materials that are critical to the teaching, learning and research missions of the university and its multiple sub components.
Responsibilities / Duties
•Acquire new or renew materials in both physical and electronic form through verification of incoming recommendations and subsequent selection of appropriate vendor and fund to ensure timely receipt of items.
• Monitor the full life cycle of monograph orders and serial subscriptions, intervening and troubleshooting as required (e.g. investigating non-supply and initiating claims) to ensure accurate and timely order fulfilment, referring as necessary to appropriate supervisors.
• Receive and process serial issues and standing orders to ensure immediate availability of complete holdings, and longer-term selection/collation/handling of volumes for binding to ensure continued integrity and availability of journal collections for library users.
• Perform the full range of inter-library services tasks related to lending and borrowing.• Contribute to the maintenance of accurate and up-to-date acquisitions or serials information in the Libraries’ ILS, Alma.
• Undertake project-based work as required to accommodate wider policy and procedural changes.
• Assist with package reconciliation and troubleshooting electronic resources access issues.
• Assist with training of new employees and student workers.
• Assist in setting up electronic resource trials and in scheduling and conducting resource training sessions.
• Bachelor’s degree
• Demonstrated ability to adapt to changing environments and priorities.
• Effective customer service skills, and the ability to positively work directly with customers both via electronic, telecommunication, and face-to-face means.
• Knowledge of basic accounting skills and basic computer programs.
• Knowledge of office etiquette.
• Advanced oral and written communication skills, and ability to communicate clearly with others.
• Ability to solve problems and demonstrate analytical skills.
• Ability to handle confidential information.
• Ability to review complex documents, and gather information from a variety of sources and present information clearly and concisely.
• Ability to work both independently and as part of a diverse team.
• Ability to carry out tasks with minimal supervision and complete work in a timely manner.
• Knowledge of an Integrated Library System’s acquisitions module and knowledge of a library’s acquisitions life cycle.
• Two years of work experience in a library acquisitions, electronic resources, serials, or interlibrary loan department.
• Two years of work experience in a position requiring strong customer service skills.
A background check is required prior to hiring. In order to be considered for candidacy, you must submit a cover letter addressing the above qualifications and a current resume.
For assistance or questions about using the UT online application system contact UT Knoxville Human Resources:
105 Student Services Building
Knoxville, Tennessee 37996-0213
For more information about positions in the Libraries contact Library Administration & Human Resources, 865-974-6600..
EEO/AA Statement /Non-Discrimination Statement
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.