The Library conducted a major user survey in March and April 2002 to assess the quality of its services as perceived by library users.

The ARL project provided some basic results that are available as .pdf files

Tennessee's raw data files will arrive mid-summer and will be used for more detailed analysis.

LibQual FAQ

Background Information About the Survey

The preliminary results are available as in several versions and formats:

Data for the University of Tennessee (.pdf)

Comments from UT respondents (.xls)

Data for participating Association for Research Libraries (ARL) (.pdf)

Aggregate data by Groups across all participating libraries (.pdf)