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Electronic Resources Updates

Problem with e-resources in OneSearch

 

Update, 3/22/17 at 3:56pm: This issue has now been resolved.  You can now access e-resources via OneSearch on all browsers.  If you still see a malware attack error, please contact eproblems at utk dot edu immediately.

Thank you!

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We are currently experiencing a problem with e-resources in OneSearch (Primo). The problem manifests itself as a security error in web browsers, warning users that na02.alma.exlibrisgroup.com has been compromised by attackers and that the site contains malware.  ExLibris is aware of the problem and treating it as a very high priority.  Many other institutions are also experiencing the problem.

The problem seems to exist in most web browsers, with the exception of IE (Internet Explorer).  If you encounter this problem, please try IE to see if it works for you.

Thanks for your patience – we will keep you updated.

IET Digital Library – Significant Downtime – March 25-26, 2017

The IET Digital Library at http://digital-library.theiet.org will be offline for most of the day on Saturday March 25th, 2017 beginning at 3:00 am Daylight Savings Time EDT (7:00 am Daylight Savings Time (UK)). Visitors to the Digital Library site will see an informational message to this effect and will not be able to access the site. This message will stay up for the duration of time that the platform is not accessible.

This downtime is due to an important system upgrade. Service is expected to be restored – at the latest – early morning of Sunday March 26th 2017.

[IET= Institution of Engineering and Technology]

Possible Loss of Access to Various Publishers/Platforms

While the Libraries’ continuation orders are moving to a new supplier, users may experience loss of access to some of our electronic resources.  We understand this may inconvenience our users and are working with the new supplier to implement the migration as quickly as we are able.

Please continue to send access problems to eproblems@nullutk.edu as not all access problems will be due to the migration.

Thank you for your patience.

ProQuest Product – Maintenance Downtime — Saturday – Sunday, 28-29 January 2017

Product Maintenance Notification
Dear Valued Customer:

Over the weekend of Saturday-Sunday, 28-29 Jan. 2017, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain reliability of your products.

During this 8-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience. Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.

Global Timing
United States (EST): Saturday, 28 Jan., 10:00 p.m. through Sunday, 29 Jan., 6:00 a.m.
• United Kingdom (GMT): Sunday, 29 Jan., 3:00 a.m. through Sunday, 29 Jan., 11:00 a.m.
• Australia (AEDT): Sunday, 29 Jan., 12:00 p.m. through Sunday, 29 Jan., 8:00 p.m.
• Tokyo (JST): Sunday, 29 Jan., 11:00 a.m. through Sunday, 29 Jan., 7:00 p.m.
• China (CST): Sunday, 29 Jan., 10:00 a.m. through Sunday, 29 Jan., 6:00 p.m.
Click to see what time this maintenance window will occur in your region


The following products will be temporarily offline:

Research databases
• ProQuest platform (search.proquest.com)
• ProQuest Congressional (congressional.proquest.com)
• ProQuest Dialog (dialog.proquest.com)
• ProQuest Archiver
• ProQuest Trials
• Chadwyck-Healey US databases
• CultureGrams
• eLibrary (all editions)
• ProQuest Digital Microfilm
• ProQuest Obituaries
• ProQuest Research Companion
• SIRS (all editions)
• Ancestry
• Sanborn maps
Dissertation publishing
• ProQuest/UMI ETD Administrator
Reference management/Research support tools
• RefWorks
• COS Funding Opportunities
• COS Scholar Universe
• Pivot
• Papers Invited
Bibliographic and catalog enrichment resources
• Books in Print®
• LibraryThing for Libraries™
• Resources for College Libraries
• ProQuest Syndetic Solutions
• Self-Published Author
Ex-Libris-Workflow Solutions
• Intota Assessment

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