Your computer is refreshed every four years. Faculty and Staff computers are replaced on this cycle. The refresh program is run by OIT through the university and not by the library. There are actually two programs and they usually run concurrently but sometimes only the staff or faculty program will run.  For more information on which programs are running check the OIT page: https://oit.utk.edu/hardware-software/upgrade

You can view the list of when you will be upgraded in this document on Sharepoint.

Your primary computer is replaced once every four years through OIT’s computer refresh program. However, if you have a second computer or other devices that are in need of an upgrade or replacement you will need to request funding from the library. Secondary computer replacements, (as well as iPads, Printers and other items) are replaced when the library budget permits. Upgrade requests can be made through your supervisor, departmental budget requests, or when administration gives you the option. There is never a guarantee that your secondary machine will be replaced at regular intervals.

This is determined on a case by case basis. In most cases a replacement will be given to you that will suffice until your next refresh date. A new computer will be purchased for you if it is deemed absolutely necessary and the purchase is approved by administration. If a new computer is purchased, your refresh date will be changed based on when the new computer was purchased.

When your computer is up for refresh you will be contacted to confirm your computer details before the order is placed. Any upgrades that bring the total cost over the set reimbursement amount will need to be approved by administration prior to it being ordered. Certain programs will only run on a PC or a Mac so do take that into consideration when deciding what computer you’d like as your refresh machine.