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Apple Products (1)
How do I use my new Macbook and Thunderbolt Display?
Thunderbolt Display and MacBook Pro Basics -Download Document
LOGIN
You will log onto the computer using your NetID and password. We will help you get your bookmarks, settings and the virtual machine (if applicable) set up for you to use.
THUNDERBOLT DISPLAY AND POWER
The Display has two plugs, one is the magnetic power cable, and the other is the display connector. Display connector, symbol should be on top when connecting to MacBook. Power connector, light will come on after connected.
WIRELESS MOUSE AND KEYBOARD
The Wireless Keyboard & Magic Mouse are paired to a specific computer. They are all bundled together in a laptop bag and marked so you can easily keep them together.
There is a switch on the bottom of the mouse to turn it off and the keyboard has a power button on the right side. Turn them off before packing them into the laptop case to conserve battery power. A wired mouse & keyboard are available if you prefer it instead.
VIRTUAL MACHINE
Should you need Windows, your MacBook will be set up with a virtual machine. Locate the VirtualBox icon in the dock to start Windows. You will log into windows exactly as you do when you start up the computer. Once you’ve started the virtual machine you can use Windows normally and it will work as you expect it to. This is how you will be able to use Aleph and Internet Explorer and any other Windows based programs you need.
BROWSERS AND BOOKMARKS
Each computer has the most commonly used browsers: Safari, Firefox, Chrome and Internet Explorer. Internet Explorer is only available through the Windows Virtual Machine. Basic bookmarks and home page have been set and can be changed if needed.
DISPLAY PREFERENCES
Under System Preferences you can change how the Thunderbolt display works. By default it is your second monitor and you just drag the windows on the screen over from the MacBook to the Thunderbolt. If you wish to have the information on your screen mirrored on the Thunderbolt you can easily change that.
Basic Mac Keyboard Shortcuts
This is a list of shortcuts that most people use often on a computer. (⌘ is the Command Key)
⌘ + Q = Quit
⌘ + W = Close window
⌘ + O = Open a file in your application
⌘ + P = Print
⌘ + C = Copy
⌘ + V = Paste
⌘ + X = Cut
⌘ + S = Save
⌘ + Z = Undo
⌘ + A = Select All
⌘ + Opt + Esc = Force Quit (Similar to Ctrl + Alt + Del on a PC)
For information on how to make the most of the trackpad, check out the video demonstrations here: http://www.apple.com/osx/what-is/gestures.html
Should you need additional information, help or general troubleshooting help please contact Connie at 4-2874 or willow1@utk.edu
Computer Refresh (4)
When am I up for refresh?
Your computer is refreshed every four years. Faculty and Staff computers are replaced on this cycle. The refresh program is run by OIT through the university and not by the library. There are actually two programs and they usually run concurrently but sometimes only the staff or faculty program will run. For more information on which programs are running check the OIT page: https://oit.utk.edu/hardware-software/upgrade
You can view the list of when you will be upgraded in this document on Sharepoint.
I have a very old computer, when can I get a new one?
Your primary computer is replaced once every four years through OIT’s computer refresh program. However, if you have a second computer or other devices that are in need of an upgrade or replacement you will need to request funding from the library. Secondary computer replacements, (as well as iPads, Printers and other items) are replaced when the library budget permits. Upgrade requests can be made through your supervisor, departmental budget requests, or when administration gives you the option. There is never a guarantee that your secondary machine will be replaced at regular intervals.
My computer broke and my refresh date is far away. What now?
This is determined on a case by case basis. In most cases a replacement will be given to you that will suffice until your next refresh date. A new computer will be purchased for you if it is deemed absolutely necessary and the purchase is approved by administration. If a new computer is purchased, your refresh date will be changed based on when the new computer was purchased.
When I get a computer refresh, can I get something different?
When your computer is up for refresh you will be contacted to confirm your computer details before the order is placed. Any upgrades that bring the total cost over the set reimbursement amount will need to be approved by administration prior to it being ordered. Certain programs will only run on a PC or a Mac so do take that into consideration when deciding what computer you’d like as your refresh machine.
File Storage (1)
What do I need to know about T-storage?
You have access to T-Storage. Windows users should have these drives mapped automatically. Mac users can access these drives by connecting to the following servers (http://oit2.utk.edu/helpdesk/kb/entry/1975/):
- For your Home Directory: smb://tshome.utk.tennessee.edu/~
- For your Departmental Share: smb://ra.utk.tennessee.edu/depts$
**You can click the + after entering in the drive name to save the path for future use**
The library departmental files are located in Volume 14. Here is more helpful information from the August 31 OIT Weekly:
What is TStorage?
TStorage is file storage provided for all UTK faculty, staff, and students and is accessible from everywhere. Files are backed up regularly and best of all, you can restore files on your own. Your personal TStorage area is 25GB and is referred to as your home area or H: drive. Faculty and staff also have access to a departmental drive, known as your I: drive, based on your department’s organizational structure.
How to access TStorage
- OIT Computer Labs
Both drives (H: & I:) will be automatically mapped at login
- Departmental Machines or Computer Labs
Both drives (H: & I:) will be automatically mapped at login for any computer that is authenticating via Active Directory. Computers not in Active Directory can be manually mapped using the same directions provided below.
- Your Personal Computer
Map drives for Windows or Mac operating systems – instructions found here:
For Windows: http://oit2.utk.edu/helpdesk/kb/entry/1976
For Mac: http://oit2.utk.edu/helpdesk/kb/entry/1975/
NOTE: In order to use your mapped drive, you must be on the UT network, either a wired connection or using UT’s secure wireless network (ut-wpa2).
- Online
From both on and off campus via the VPN https://access.utk.edu. Once you are logged in, click on the TSHOME.UTK.TENNESSEE.EDU link under Files.
How do I recover a deleted file?
For Windows: http://oit2.utk.edu/helpdesk/kb/entry/1980/
For Mac: http://oit2.utk.edu/helpdesk/kb/entry/1979/
Need Help?
Contact the OIT HelpDesk (974-9900) for assistance with TStorage!
Microsoft Products (2)
How do I share my Calendar or see someone else’s calendar?
Everyone should be using Outlook for e-mail and calendars so that we can all easily share our calendars with those we work closely with. I know some of you use other clients, but here are some ways that using Outlook can make scheduling easier.
You have your calendar & your colleague has theirs. How do you go about sharing your calendars so you can all schedule times to meet?
Share calendars using a Microsoft Exchange Server account
Microsoft Exchange Server enables calendar sharing with others who have Exchange accounts. Your calendars can be viewed only by others to whom you have granted permissions. If the other person whose Calendar you want to open has not granted you permission to view it, Outlook prompts you to ask the person for the permission that you need.
After you access a shared Calendar for the first time, the Calendar is added to the Shared Calendars list in the Navigation Pane, where you can access it the next time that you want to view it.
To share your calendar with another Exchange user:
- On the Home tab, in the Share group, click Share Calendar.
In the Sharing Invitation that appears, enter the person who you want to share with in the To box.
- Select the level of sharing you wish to grant and add any other information in the email body just as if you were sending an email message.
- Availability Only = Free or Busy without event names or details
- Limited Details = Event name, place & time only
- Full Details = Everything about the events including any information you’ve added to the details.
The recipient sees an email notification that you have shared your calendar. You can also request that the recipient share his or her Exchange Calendar with you. This gives the ability for others to SEE your calendar. They will not be able to add, delete or change any item on your calendar unless you set permissions for them to have that ability.
Giving access for others to add or change items in your calendar:
- After you’ve shared your calendar, In your Calendar Navigation pane right click your calendar and select “Calendar Properties”
- In the next box, select the “Permissions” tab.
- Select the person that you have shared your calendar with and then choose your options below. You can also change permissions for your calendar here at any time. Click OK and you’re done!
Tip If you want to share a calendar that you created that is not your default Calendar, in the Navigation Pane, right-click the calendar name, and then click Share calendar name.
Now you have your calendars shared but it’s bothersome to have to compare them side by side. Well view them together with the easy overlay feature!
Overlay a calendar with another calendar
You can overlay a shared calendar with your Outlook calendars or with other calendars you’ve added to Outlook, so that you can see all your events at one time. For example, you can see if there is a common space available when you’ve overlaid four different calendars.
By default, other calendars appear as an additional calendar next to your default calendar in Side-By-Side Calendar view, and you can clear the check boxes for any other calendars that you do not want to view.
- In Calendar, in the Navigation Pane, select or clear the check box of another calendar until the calendars that you want to overlay are displayed.
Each calendar that you select opens to the right of the calendar that is already displayed.
- On the Calendar tab , click the arrow.
The arrow changes color when you point to it or click it. When you click the arrow, the tab moves to the left. The calendars are now in overlay mode.
- To add another calendar to the overlay, repeat the previous steps.
Note At least one calendar must always be displayed.
Tip To remove a calendar from the overlay, click the arrow on the tab in the overlaid calendars. The arrow points away from the calendars that are overlaid.
Do you want to be able to see the UT Library Sharepoint calendar directly in your Outlook? Well you can do that too!
Here is the link to the Sharepoint Calendar in case you need it. https://utworks.tennessee.edu/libraries/Lists/Calendar/calendar.aspx
Connect a SharePoint calendar to Outlook
- In a Web browser, open the calendar on the SharePoint site. (For PC Users, as you log into your computer using your NetID if you use Internet Explorer you will not be prompted to log in again to the SharePoint Site. For Mac users & other browsers, you will need to use your NetID & password to log into the SharePoint site)
If you cannot locate your calendar, click View All Site Content, and then click the name of your calendar.
- On the top menu bar select “Calendar” , a new menu bar will show up. Select the button that says “Connect to Outlook”.
- When you are prompted to confirm that you want to connect the SharePoint calendar to Outlook, click Yes. You can now use the SharePoint calendar in Outlook!
In Outlook, in Calendar, the SharePoint calendar is added under Other Calendars. If the check boxes are selected for the SharePoint calendar and your default Outlook calendar, both calendars appear together in Side-By-Side Calendar view.
How do I set up an e-mail archive?
Things to know before you start:
Web-based archive – You can access these emails through the email web page (Google or Yahoo!) from anywhere. These emails are stored on their servers. The storage capacity is limited to the email service provider you choose to use.
Local email archive – Emails stored in a local archive can NOT be access from anywhere but on your computer. Provided you set up the archive location in your T-storage, this archive will remain secure and regular backups. The size limit of this file is 50GB, however your T-storage quota is 25GB. Saving this archive to your computer’s hard drive is not recommended as it is not backed up and there is the chance it could be lost when you move to a new computer in the future.
You will need to decide which of these two options you feel are best for your email archive.
Download the following PDF to find detailed directions on setting up different types of e-mail archives.
Other Questions (2)
How do I do the Time Warp?
- Jump to the left. With your feet positioned together, move your entire body to the left.
- Move your right foot out. Toss it out twice without putting it on the ground, each time moving it back towards your left foot, and wiggle it on the third time before your foot hits the ground. Leave about a good 12 inches between your feet.
- Throw your hands into the air. Bring your hands down onto your hips.
- Bring your knees together. Make sure that your feet are still wide apart, so it’s a figure of pivoting your stomach and thighs forward.
- Do a body or pelvic thrust with your hands still on your hips. Move your body backwards, then forwards, and repeat again.
- Swirl or sway your hips in a circle. Imagine that you have a hula hoop on you.
- Do the final moves of the dance.
- Throw your right hand up.
- Throw your left hand up. This will give you a “V” look with your arms.
- Place your right hand on your hip.
- Place your left hand on your hip.
- Wave your hands around and have fun.


