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About Email and Chat Reference Services |
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Who can use chat?
Chat reference service is limited to the faculty, staff and students of the University
of Tennessee (Knoxville). You must have a netid
and password.
Who can use e-mail?
Anyone
What kinds of questions do we answer through chat and e-mail?
We will provide answers to brief, factual questions such as the verification
of a bibliographic citation, spelling or definition of a word, or addresses
and phone numbers of companies. We will also provide brief introductions to
starting research, as well as instructions in using the catalog, databases and
other library resources. For lengthy research consultations, we will refer you
to the appropriate subject
librarian.
There are some limitations to online reference service. For
instance, we do not provide:
- In-depth research, such as compiling a bibliography, searching multiple
issues of a periodical, or complex interactions that are not well-suited to
the computer mediated environment.
- Genealogical searches.
- Book renewals, holds, and other circulation functions. Please contact the Circulation Department.
- Delivery of electronic full-text of articles (see copyright for more information).
How quickly is an e-mail question answered?
We monitor e-mail all the hours the library is open and respond to questions
promptly - usually within 4 hours. Questions sent when the library is closed
are answered during the next business day.
Is your chat or e-mail transaction private?
The University of Tennessee Libraries respects the privacy of users, but cannot
guarantee the confidentiality of files, electronic mail, or
other information stored or transmitted electronically (see
the University's
Acceptable Use Policy ). Use of both chat and e-mail reference
service constitutes consent for the UT Libraries (Knoxville)
to use transcripts for research and statistic-gathering purposes
and to evaluate service quality.
Inappropriate behavior in chat...
Abusive, obscene, threatening or harassing messages will not be tolerated.
We reserve the right to terminate a chat session.
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