Digital Reference - LivePerson
LivePerson Logins
We have two seats monitoring the same queue:
refdesk
refdesk2
- Reference Desk and Call Center machines log in as Refdesk
- Individual desktop workstations log in as Refdesk2
Where is LivePerson Installed?
- All Reference Desk workstations
- Call Center workstation
- Reflaptop01 in the file cabinet by the Instruction workstations
- Individual desktop workstations
Troubleshooting & Tips
- Remember to log out or choose offline in the status bar when your shift is over
- Canned messages may not show up until a chat is received
- Change "All Visitors" to "All Chats" to avoid hearing a doorbell when a user visits the page
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Mac Tips (Click for examples.)
- Click
 to launch canned message menu.
(Canned message menu will only launch when there is a chat request.
- To enable pop-up alerts for incoming chats, go to Preferences - General and choose Yes to Auto pop Up on Incoming Call.
- Click the double smiley face icon to accept a chat (it blinks when there is a new chat).
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