Service Pledge
The University of Tennessee Libraries will provide the highest quality service to all patrons, and will offer instruction and equitable access to information in print and electronic resources.
Library users may expect:
• Courteous and timely service.
• Respect for all questions and the best available answers.
• Knowledgeable, attentive and non-judgmental fulfillment of information requests.
• Confidentiality.
• Proactive approaches and creative solutions to problems and service requests.
• Collaborative responses from trained and skilled staff.
We are always interested in improving the Library's collections and services.
Sandra Leach
Head, Branch Library Services
